- Fees
1.1 We agree to provide full costings of your course at point of purchase, this does not include the cost of extending or any additional services you may request
1.2 The price of the course is payable prior to delivery of materials or access to our online portal/reseller access portal
1.3 Prices does not include any external exam fees, which may apply to certain courses,.
2.Services
2.1 At our sole discretion, Connect eLearn may extend your support period, which may incur additional fees
2.2 Coursework submitted will be held on file indefinitely, however Connect eLearn reserve the right to destroy the material after the required period outlined by the awarding body to retain a copy has passed
2.3 Connect eLearn work with a number of Awarding Organisations and reserve the right to provide certification through an alternative provider other than those advertised should the need arise due to operational requirements or circumstances outside of our direct control
2.4 Tutors are provided with 14 working days to mark work, although during holiday periods this may extend past that period. Please contact our support team directly if feedback has not been provided within the 14 day working period
2.5 Feedback will be provided electronically; your work will be copied and the original destroyed
2.6 Customers who wish to place their course on hold in extenuating circumstances will need to contact our support team. Management will review, however there is no guarantee that your request will be approved. Customers accept that if a certification or qualification expires or changes during the period of their course due to the course being on hold or following the course being resumed, it will be their sole responsibility. Support accepted to be placed on hold cannot pass a period of three months, the option to hold if granted will only be provided once.
3.Limitation of Liability
3.1 Connect eLearn warrant that the materials provided are of a satisfactory quality, however we do not warrant that the materials are error free. If errors are found, please contact our support team
3.2 Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for: (a) losses that were not foreseeable to both parties when this Agreement was made; (b) losses that were not caused by any breach on our part; or (c) business losses and/or losses to non-consumers
3.3 On completion of all assignments your work will be moderated internally. If amendments are required, your certification will not be applied for. We reserve the right to withdraw students from a course for plagiarism without warning. Awarding bodies also reserve the right to moderate your work at any point.
4.4 Connect eLearn are not responsible for your future based on the outcome of your course, completion of a course provides no guarantees of work or progression.
4.Cancellation & Refunds
4.1 You have the right to cancel under the Consumer Contracts Regulations 2014 within 14 days of purchase. Please contact [email protected] to request cancellation, terms 4.2 – 4.7 apply
4.2 Any student pack materials must be returned within 14 days of requesting a cancellation, with no markings or amendments made to the pack.
4.3 Any online learners will not receive a refund or be able to cancel their course if the learning management portal has been accessed
4.4 Original course deposits will be retained on all purchases, if the original deposit exceeds this amount that amount will be retained. This fee is retained as the service provided in part has been customised to you as the consumer (enrolment, tutoring setup and logins)
4.5 The customer must pay for return of the goods
4.6 Students who submit assignments for marking during the 14 day cooling off period will waive their right for cancellation within the 14 day cooling off period, due to the bespoke service offered in providing feedback on an individual basis, as per the distance selling regulations.
4.7 Cancellation will not apply to computer software or online courseware.
5.Additional Terms
5.1 Connect eLearn reserve the right to relax or extend gestures of goodwill, this shall not affect our rights under these Terms and Conditions
5.2 If any sections of these Terms and Conditions are held to be unenforceable, the remaining terms shall continue to be in force
5.3 Change of address must be provided immediately
6.Data Protection
6.1 You have the right to be forgotten, however there are materials which need to be retained to keep your course registration valid due to the requirements of awarding bodies and Ofqual.
6.2 If you do wish to have data removed from our systems relating to you, please contact [email protected] for further information.
6.3 Connect eLearn will not pass on your details to third party marketing companies
6.4 You have the legal right to stop Connect eLearn from contacting you, please contact our team to exercise this right.
7.Complaints Procedure
If you do wish to make a complaint, please contact the student support team, who will provide an initial response within 24 hours (Monday – Friday).
Process:
1. Your complaint will be assessed by our student support team for validity
2. You will be informed within 10 working days of the outcome or actions to be taken
3. You will be recompensed if appropriate if the complaint is justified
4. Connect eLearning’s decision is final, you may however escalate to senior management during the complaints process. Contact the support team to request escalation.